Exercise 📖

  1. Write out all the functions of your business. Marketing, Sales, CX, Demand gen, recruiting, finance, etc.
  2. Fill in each section as follows:
  3. Great job: NOW, For extra credit, you can start ICE’ing these (especially C) or putting which quarter you want to do them. Use Goal Setting to help!

The idea is maybe less top down (from a DFS) and more to look at the current portfolio of “bets” and optimize them.  Obviously, the two have to match eventually to finalize the plan.

Try to do it quickly and off the top of your head.  Don’t worry about timing yet.  It should be at the initiative level.  Follow your energy to fill it out if and where you get stuck.  Work fast, dont over think!

When you’re done, you can plug in some resourcing assumptions by department into the Hiring Template!. I’ve completed the first one for marketing to show you an example of how simple you can keep it.

Make It Your Own 📝

Go To Market (GTM)

Marketing

Goal X sales meetings booked
Double Down • SDR
Level Up • Content on X and LI
• Email mktg
Start/Invest • SEO Content
Stop/Limit/No • Paid Mktg (including SEM)
• Events (or max Cap at 1-2 and do them well), i.e. push to ‘25
Continue • N/A

Sales

Goal X new customers closed
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Implementations

Goal XX% of new customers live within YY days
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Customer Success

Goal $XXk of Expansion MRR
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Customer Experience

Goal Reduce monthly customer churn from X% to Y%
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Product & Operations

Product

Goal Improve activation rate by X% (from Y%)
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Engineering

Goal XX% reduction in product support tickets
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Talent & Recruiting

Goal X Engineers Hired/Y Sales Hired
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

Finance & BizOps

Goal Reduce software expenses by X%
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue

G&A

Goal X team offsites in ‘24 completed
Double Down
Level Up
Start/Invest
Stop/Limit/No
Continue